Outbound voice agent qualifying leads in under 90 seconds with live transcript, sentiment and objection-handling playbooks.
The brokerage's existing BPO took 12 hours to dial a fresh lead. Conversion modeling showed every hour of delay halved close probability. The mandate was simple: call inside 60 seconds, qualify in under two minutes, and write everything back to HubSpot in a format reps actually use.
We composed Vapi for telephony, Deepgram for streaming ASR, and a custom dialog manager on top of GPT-4o tuned with 1,200 labeled call recordings. Personas are first-class: a switchable voice, pace and objection playbook per product line. Every turn is under 500ms end-to-end thanks to streaming TTS via ElevenLabs and parallel tool calls.
The agent now handles 18,000 outbound conversations per month with NPS parity to top-quartile human SDRs. Three reps were redeployed to high-intent inbound, and the brokerage opened two new product lines without adding sales headcount.
An insurance brokerage was spending £40k/month on a BPO to qualify inbound leads with inconsistent quality and 12-hour lag.
We shipped a realtime voice agent that calls within 30 seconds of form submit, qualifies BANT, books a calendar slot and writes everything back to HubSpot.
Designed for clarity. Built to scale.
Sub-500ms voice turn latency
Objection-handling playbooks per persona
Auto-summary written to CRM with sentiment
Whisper-mode handoff to human reps
